Last updated: 13 October 2026
सख़्त नो-रिफ़ंड नीति (Strict No-Refund Policy)
सिविल बंधु के सभी प्लान (बंधु मोबाइल व बंधु+) डिजिटल प्रोडक्ट हैं, जो भुगतान के तुरंत बाद आपके खाते पर सक्रिय हो जाते हैं। इसलिए खरीद के बाद कोई रिफ़ंड, रद्दीकरण या बदलाव नहीं होता।
Khareedne se pehle dhyan dein (खरीदने से पहले)
- बंधु मोबाइल केवल एंड्रॉइड फ़ोन/टैबलेट पर चलता है। बंधु+ एंड्रॉइड और विंडोज PC दोनों पर।
- पहले सिविल बंधु ऐप में लॉगिन करें और चेकआउट पर वही ईमेल डालें — प्लान उसी खाते पर सक्रिय होता है।
- ऐप डाउनलोड करना मुफ़्त है — खरीदने से पहले ऐप ज़रूर देख लें।
1. No Cancellation (कोई रद्दीकरण नहीं)
Once an order is placed and the payment is processed, the order is final. We do not accept cancellation requests for any reason.
2. No Refund (कोई रिफ़ंड नहीं)
Civil बंधु plans are intangible digital products that are activated on your account immediately after payment, and are therefore considered “used” from the moment of activation. We do not offer refunds, returns or exchanges for any purchase, including but not limited to:
- Change of mind after purchase.
- Incompatibility with your device (please check the supported devices listed above before buying).
- Accidental purchase, or purchase of the wrong plan.
- Not using the app or the plan after purchase.
- Expecting a feature or module that is not part of your plan. New features or modules added in future are offered as separate paid upgrades, as stated in the update policy above.
3. Plan Not Activated? (प्लान सक्रिय नहीं हुआ?)
If your payment was successful but your plan is not active, restart the app once or twice and make sure you are logged in with the same email you entered at checkout. If the plan is still locked, email support@civilbandhu.in with your order ID and registered email, and we will activate it for you.
4. Failed Transactions (असफल भुगतान)
If money was debited from your account but the order failed, the amount is normally reversed automatically by your bank or the payment gateway (Cashfree Payments) within 5–7 working days. If it is not reversed, write to us with the transaction details and we will help you follow it up.
5. Purchases Made Through Google Play (Google Play से खरीद)
If you bought a plan inside the app using Google Play billing, that transaction is processed by Google, and Google Play’s own terms and refund policies apply to it.
6. Contact (संपर्क)
For any question about this policy, email support@civilbandhu.in or see our contact page.